Let me first say the food is always good...... The problem is the terrible attitudes and wait time from staff. From the speaker to the window I have never had a positive experience. Seems like nothing is ever ready, whether they are busy or not. I waited inside one time for almost 40 minutes for my food. When I asked the manager to do something about the situation, I received an attitude from him. He basically only offered me a pop for the trouble. I contacted corporate unsure of what happened. The only reason they're even getting two stars is because the food is good.
Bad service and poor attitudes from the employees. Also, to long of a wait to receive your food. I will never go there again.
Don't not go here after 8pm. The lady at the drive thru said "we ain't got no cirspy, plain, mild or hot. And we only taking cash" I told her I wanted crispy, "she says you going to wait its 15min".I replied ok. Dont go here!
I will never go back to this dump! They close the inside at 8pm. So, you're forced to wait on then drive thru. They were rude over the speaker. We placed our order & was told to pull around to the front to wait. The girl brought out our drink, & made my husband get out of the car to retrieve it since I guess she was too lazy to walk down the ramp to our car. It was flat as hell with no ice. I'm convinced they gave us a pop that was sitting on their counter all day. She then tells us our food will be right out. We literally waited for 35min before I got fed up & decided to bang on the door. They all saw me, but ignored me & did not open the door to see what the problem was. I waited for the girl to exit the inside to give someone their food, & marched straight in. They look at ME like I'm the crazy one, & cop an attitude about how I'm not suppose to be in there. I find out they never even made our order & forgot about us. I stay inside watching them make the food since I didn't want them to spit in it. No refund, no money off, nothing. They did apologize, but that was it.. They are never getting my business again.
Good customer service great chicken
Popeyes Louisiana Kitchen is a US Restaurant based in Maple Heights, Ohio. Popeyes Louisiana Kitchen is located at 5581 Warrensville Center Rd, Maple Heights, OH 44137, USA.
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